Refund & Cancellation Policy

*Last updated: June 9, 2026*

This policy explains how subscription cancellation and refunds work for Postmagiq, operated by Butterknife LLC ("Company", "we", "us"). It supplements our Terms of Service.

1. How to Cancel

You can cancel your subscription at any time, with no phone call and no retention process:

1. Sign in to Postmagiq 2. Go to **Settings → Billing** 3. Select **Manage subscription** and choose **Cancel**

Cancellation takes effect at the **end of your current billing period**. You keep full access, and any unused monthly credits, until that date. You will not be charged again after cancellation.

You may also request cancellation by emailing [support@postmagiq.com](mailto:support@postmagiq.com) from the email address on your account. We will process emailed cancellation requests within 2 business days.

2. Auto-Renewal

Paid subscriptions renew automatically each month until cancelled. The renewal price is the price displayed at checkout (or as updated with at least 30 days' advance notice). You can see your next billing date in **Settings → Billing**.

3. Refunds

Subscription fees are generally **non-refundable**, including for partial billing periods, unused credits, or accounts terminated for violating our Terms of Service or Acceptable Use Policy. Exceptions:

**Billing errors.** If we charged you incorrectly (duplicate charge, charge after cancellation), we will refund the erroneous charge in full. Contact us within 60 days of the charge.
**Where required by law.** Some jurisdictions grant non-waivable refund rights; we honor them. In particular:
**EU/UK consumers:** You have a 14-day right of withdrawal from a new subscription purchase. By starting to use paid features immediately, you consent to immediate performance of the digital service and acknowledge that the withdrawal right is lost once the service is fully performed; if you withdraw within 14 days before fully using the service, we will refund the amount paid less a proportionate amount for service already provided.
**Goodwill refunds.** We may, at our discretion, issue full or partial refunds in other situations. Asking never hurts: [support@postmagiq.com](mailto:support@postmagiq.com).

Approved refunds are issued to the original payment method within 5–10 business days.

4. Free Tier and Credits

The Free tier requires no payment and carries no refund rights. Purchased subscription credits expire as described at purchase and have no cash value.

5. Billing Disputes

If you believe a charge is wrong, contact [support@postmagiq.com](mailto:support@postmagiq.com) with the charge date and amount before disputing with your card issuer — most issues are resolved within 2 business days.